Fortune Theatre London – Frequently Asked Questions (FAQ)
About the Fortune Theatre
What is the Fortune Theatre?
The Fortune Theatre is a historic West End theatre in London, best known for hosting long-running productions, most notably The Mousetrap, the world’s longest-running play. Its intimate size and traditional design make it a unique venue in London’s Theatreland.
Where is the Fortune Theatre located?
Address:
Fortune Theatre
Russell Street
London WC2B 5HH
United Kingdom
The theatre is located in Covent Garden, close to the Strand and Leicester Square.
When did the Fortune Theatre open?
The Fortune Theatre opened in 1924 and has been an important part of London’s West End theatre scene for over a century.
How many seats does the Fortune Theatre have?
The Fortune Theatre has a seating capacity of approximately 430 seats, making it one of the smaller and more intimate West End theatres.
What shows play at the Fortune Theatre?
The Fortune Theatre is most famous for hosting:
Long-running plays
Classic and contemporary drama
Limited-run productions
The Fortune Theatre is best known as the long-term home of The Woman in Black, one of the West End’s longest-running plays, which was performed at the theatre for over 30 years.
Tickets and Booking Information
Where can I buy tickets for the Fortune Theatre?
Tickets can be purchased from:
The theatre box office
Telephone booking services
Always book through official or authorised sellers to avoid invalid tickets or inflated prices.
Can I buy tickets at the box office?
Yes. The Fortune Theatre box office is open on performance days. Same-day tickets may be available, subject to availability.
How much do Fortune Theatre tickets cost?
Ticket prices vary depending on:
The production
Seat location
Day and time of performance
Demand
Typical price ranges:
£20–£35 for budget or restricted-view seats
£40–£60 for standard seating
£65+ for premium seats
Prices vary by show and date.
Are discounts available?
Discounts may include:
Group booking discounts
Student or under-26 offers
Senior discounts
Limited-time promotions
Rush or lottery tickets (show-dependent)
Discount availability depends on the production.
When will I receive my tickets?
Tickets are usually delivered as:
E-tickets (mobile or print-at-home)
Box office collection
Postal delivery (selected sellers)
E-tickets are often sent instantly or within 24–48 hours.
Are tickets refundable or exchangeable?
Tickets are generally non-refundable.
Some ticket sellers allow exchanges for another date (often with a fee), provided notice is given before the performance.
Always check the terms and conditions at the time of booking.
Seating & Auditorium Information
What seating levels are there at the Fortune Theatre?
The Fortune Theatre has two seating levels:
Stalls
Dress Circle
Due to the theatre’s size, seating is closer to the stage than in many larger venues.
Which seats are best at the Fortune Theatre?
Centre Stalls: Closest to the stage with excellent views
Front Dress Circle: Elevated perspective with clear sightlines
Because of the theatre’s intimate layout, many seats offer a good view.
Are there restricted-view seats?
Yes. Some seats may have:
Pillars
Side-angle views
Safety rails
Restricted-view seats are usually labelled and priced lower.
Is legroom limited?
Legroom can be tight in some areas, particularly in the Dress Circle. Taller guests may prefer aisle seats or front rows where possible.
Performance Times and Arrival
What time do shows usually start?
Typical performance times are:
Evenings:7:30pm
Matinees:2:30pm (often Wednesdays, Saturdays and Sundays)
Always check your ticket for the exact performance time.
When should I arrive at the Fortune Theatre?
Theatre doors usually open 60 minutes before the show
Auditorium access typically begins 30 minutes before curtain-up
Arriving early allows time for security checks and seating.
What happens if I arrive late?
Latecomers may be:
Held in the foyer
Seated at a suitable break in the performance
Late arrival does not entitle you to a refund.
Age Restrictions and Suitability
Are children allowed at the Fortune Theatre?
Yes, but age suitability depends on the production.
General rules:
Babes in arms are not permitted
All children must have their own ticket
Children under 16 must be accompanied by an adult
Is the Fortune Theatre suitable for families?
Some productions are suitable for families, while others may include adult themes. Always check the show’s age guidance and content warnings before booking.
Accessibility
Is the Fortune Theatre wheelchair accessible?
The Fortune Theatre is a historic building and accessibility is limited, but it does offer:
Step-free access to selected seating areas
Limited wheelchair spaces
Companion seating
Accessible seating should always be booked in advance.
Are accessible toilets available?
Yes, accessible toilet facilities are available, though access routes may vary.
Are hearing assistance systems available?
Many performances offer:
Hearing-assistance headsets
Captioned performances on selected dates
Are audio-described performances available?
Some productions offer:
Audio-described performances
Touch tours (production-dependent)
Are assistance dogs allowed?
Yes. Registered assistance dogs are welcome. Theatre staff can assist with arrangements if notified in advance.
Facilities and Amenities
Is there a bar at the Fortune Theatre?
Yes. Theatre bars sell:
Soft drinks
Alcoholic beverages
Snacks and ice cream
Drinks may usually be taken into the auditorium.
Is there a cloakroom?
Cloakroom availability is limited. Large bags, rucksacks or suitcases may not be permitted due to security restrictions.
Are toilets available?
Yes, but facilities are limited and queues are common during intervals.
Security and Theatre Rules
Are bags searched?
Yes. Bag checks may be carried out. Large bags or suitcases may be refused entry.
Can I take photos or videos?
Photography and filming during performances are strictly prohibited.
Can I use my phone during the show?
All mobile phones and smart devices must be switched off or kept on silent and not used during the performance.
Getting There and Travel
What is the nearest Underground station?
Nearby stations include:
Covent Garden
Leicester Square
Holborn
Charing Cross
All are within walking distance.
Is parking available near the Fortune Theatre?
Parking in central London is limited. Public transport is strongly recommended. Nearby public car parks are available but can be expensive.
Is the theatre in the Congestion Charge zone?
Yes. The Fortune Theatre is within both the Congestion Charge Zone and ULEZ.
Gift Vouchers and Special Offers
Can I buy gift vouchers?
Yes — You can view options and purchase gift vouchers from ATG, owners of the Fortune Theatre London here
Are group or corporate bookings available?
Group and corporate bookings may be available depending on the production.
Lost Property
What if I lose something at the theatre?
Contact the theatre as soon as possible after your visit. Lost items are kept for a limited time.
Helpful Tips for Visitors
Arrive 30 minutes early
Travel light due to bag restrictions
Check seating plans before booking
Book accessible seating in advance
Use public transport
Read show content guidance carefully
This site is protected by Friendly Captcha and the Google Privacy Policy and Terms of Service apply.
